Return & Refund Policy

Last Updated: 2026

At Life Biotech, we are committed to providing quality healthcare and pharmaceutical products and ensuring a reliable shopping experience for our customers. This Return & Refund Policy explains the conditions under which products purchased through www.lifebiotech.org may be returned, replaced, or refunded.

By placing an order through our website, you agree to the terms outlined below.

1. Eligibility for Returns

Due to the nature of our pharmaceutical, healthcare, dietary supplement, and wellness products, returns are generally accepted only in specific circumstances.

A return or replacement may be considered when:

• The product received is damaged during delivery.

• The product received is incorrect or different from the product ordered.

• The product is missing from the package.

• The product packaging is significantly damaged or tampered with at the time of delivery.

• The product has another verified issue attributable to Life Biotech or the delivery process.

For health and safety reasons, products that have been opened, used, or tampered with may not be eligible for return.

2. Products That Cannot Be Returned

For hygiene, safety, and product-quality reasons, we generally do not accept returns for:

• Products that have been opened or used.

• Products where the seal or packaging has been tampered with after delivery.

• Products returned without the original packaging.

• Products damaged after delivery due to improper storage or handling.

• Products ordered incorrectly by the customer, unless otherwise approved by Life Biotech.

• Products for which the customer has simply changed their mind, where return is not legally required.

Certain products may be subject to additional restrictions depending on their nature and applicable regulations.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer-care team as soon as possible.

To help us verify the issue, you may be asked to provide:

• Order number

• Customer name and contact details

• Photographs or videos of the received package

• Photographs of the product and packaging

• Details describing the issue

We may review the submitted information before approving a replacement or refund.

4. Return Request Period

Customers should contact Life Biotech as soon as possible after receiving the order if there is a problem with the product.

For damaged, incorrect, missing, or tampered packages, we recommend reporting the issue within 48 hours of delivery so that we can investigate it promptly.

Requests submitted after this period may be reviewed on a case-by-case basis.

5. Return Process

If your return request is approved:

1. Contact our customer-care team.

2. Provide your order details and supporting photographs/videos if requested.

3. Our team will review the request.

4. If approved, we will provide instructions for the return or replacement.

5. The product should be returned in its original packaging, where applicable.

6. Once the returned product is received and verified, we will process the applicable replacement or refund.

Do not send a product back without first contacting our customer-care team and receiving return instructions.

6. Refunds

If a refund is approved, the applicable amount will generally be refunded through the original payment method used for the purchase, where technically possible.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

Shipping charges, payment-processing charges, or other charges may not be refundable where applicable and permitted by law.

7. Replacement

Where appropriate, Life Biotech may offer a replacement instead of a refund for:

• Damaged products

• Incorrect products

• Missing products

• Products affected by verified delivery-related issues

Replacement is subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

8. Cancellation of Orders

If you wish to cancel an order, please contact our customer-care team as soon as possible.

An order may not be cancellable once it has been processed, dispatched, or handed over to the delivery partner.

If an eligible cancellation is approved, the refund will be processed according to the applicable payment and refund procedures.

9. Delivery Refusal

Customers are advised to inspect the external condition of the package at the time of delivery.

If the package appears severely damaged, open, or tampered with, you may refuse delivery where the delivery service permits this and should contact Life Biotech immediately.

For packages accepted despite visible damage, please contact us promptly with photographs and relevant delivery details so that the matter can be reviewed.

10. Refund Not Received

If your refund has been approved but you have not received it within the expected processing period:

1. Check your bank or payment account.

2. Contact your card issuer or payment provider if applicable.

3. Contact Life Biotech customer care with your order number and refund details.

We will assist in checking the status of the refund.

11. Incorrect Address or Customer Information

Customers are responsible for providing accurate delivery information when placing an order.

Life Biotech may not be responsible for delivery failures caused by:

• Incorrect or incomplete address

• Incorrect phone number

• Incorrect customer information

• Customer unavailability

• Failure to accept delivery

• Failure to respond to delivery attempts

Additional delivery charges may apply if an order needs to be re-shipped due to incorrect information provided by the customer.

12. Product Storage and Handling

Customers are responsible for following the storage and handling instructions provided on the product packaging after delivery.

Life Biotech may not accept responsibility for products damaged or affected due to improper storage, exposure to unsuitable temperatures, moisture, sunlight, or other conditions contrary to the product’s stated storage requirements.

13. Refunds for Promotional or Discounted Orders

Products purchased under promotional offers, discounts, bundles, or special pricing may be subject to specific return and refund conditions.

Any applicable refund will be calculated based on the actual amount paid for the eligible product/order, subject to this policy and applicable law.

14. Policy Changes

Life Biotech reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

Contact Us

For return, replacement, cancellation, or refund-related queries, please contact:

Life Biotech

🌐 Website: www.lifebiotech.org
📧 Email: info@lifebiotech.org
📞 Customer Care: +91 95692 91531

Please keep your order number ready when contacting customer care.

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