Privacy Policy – Life Biotech

Effective Date: 12 Sep 2026
Website: https://www.lifebiotech.org

1. Introduction

Welcome to Life Biotech (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us through our website, https://www.lifebiotech.org.

This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you visit our website, purchase products, contact our team, or use our services.

By accessing or using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full name
• Mobile number
• Email address
• Billing and shipping address
• Delivery and order-related information

B. Order and Transaction Information

• Products purchased
• Order history and order status
• Payment transaction references and payment status
• Refund, cancellation, and return details

Payment card numbers, UPI PINs, passwords, and other sensitive payment credentials should be processed by authorized payment service providers and should not be collected or stored by Life Biotech unless legally permitted and appropriately protected.

C. Technical Information

When you browse our website, we may collect:

• IP address
• Browser and device information
• Website usage data
• Pages visited and referring URLs
• Cookies and similar tracking information, subject to applicable requirements

D. Communications

We may retain information you provide when contacting us by email, phone, contact forms, or other customer support channels.

3. How We Use Your Information

Life Biotech may use your information to:

• Process and manage orders.
• Arrange delivery and provide order updates.
• Respond to questions and customer support requests.
• Process eligible cancellations, returns, and refunds.
• Maintain website security and prevent fraud.
• Improve website performance and customer experience.
• Send essential service communications.
• Send promotional messages where permitted and, where required, with your consent.
• Meet applicable legal, accounting, tax, and regulatory obligations.

We do not use personal information for purposes incompatible with this policy without an appropriate legal basis or required consent.

4. Pharmaceutical and Healthcare Information

Life Biotech may offer pharmaceutical products, healthcare products, and dietary food supplements through its website.

Please do not submit unnecessary medical records, diagnoses, prescriptions, or other sensitive health information through general website forms or email.

Where a prescription or other healthcare information is required to process an order, we will handle the information for the relevant purpose in accordance with applicable law and appropriate safeguards.

Product information on the website is not a substitute for advice from a qualified healthcare professional. Medicines requiring a prescription will be supplied only in accordance with applicable laws and prescription-verification requirements.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning correctly.
• Remember user preferences.
• Understand website traffic and performance.
• Improve the shopping experience.
• Measure advertising performance, where enabled and permitted.

You may be able to manage cookies through your browser settings or any cookie-preference tool provided on our website. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

6. Sharing of Information

We do not sell your personal information as a business practice.

We may share relevant information with trusted third parties when necessary, including:

• Payment providers: To process payments and refunds.
• Delivery and logistics partners: To deliver orders.
• Website hosting and technology providers: To maintain and secure the website.
• Customer support and communication providers: To respond to enquiries and send service notifications.
• Analytics and advertising providers: To measure performance and improve marketing, subject to applicable consent requirements.
• Professional advisers and authorities: Where necessary to comply with legal obligations, enforce our rights, or respond to lawful requests.

Third parties receiving information are expected to handle it according to their applicable obligations and the purpose for which it was shared.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We encourage users to keep their account credentials confidential and notify us if they suspect unauthorized activity.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, tax, legal compliance, dispute resolution, and security.

When information is no longer required, we will delete it, anonymize it, or securely dispose of it, subject to applicable legal retention requirements.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally permissible.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a privacy complaint or grievance.
• Exercise any additional rights available under applicable Indian data-protection laws.

To exercise these rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before processing a request.

10. Third-Party Websites

Our website may contain links to third-party websites, payment gateways, delivery services, or other platforms. These websites operate under their own privacy policies.

Life Biotech is not responsible for the privacy practices of third-party websites. Please review their policies before providing personal information.

11. Children’s Privacy

Our website is not intended to encourage children to provide personal information independently. Purchases and account activities should be completed by an adult or an authorized guardian where appropriate.

If we become aware that personal information has been collected in a manner that violates applicable law, we will take appropriate steps to address it.

12. Marketing Communications

We may send updates about products, offers, or services where permitted by law and, where required, with your consent.

You may opt out of promotional emails by using the unsubscribe option in the message or by contacting us. You may also request that promotional SMS or other marketing communications stop.

Opting out of marketing will not prevent us from sending essential communications about an existing order, transaction, or customer service request.

13. Privacy and Data Protection in India

Life Biotech aims to handle personal information in accordance with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023, and rules and provisions applicable to the relevant processing activities as they come into force.

Where applicable, we will provide required notices, obtain valid consent or rely on another permitted legal basis, implement reasonable safeguards, and provide mechanisms for privacy requests and grievances.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business practices, technology, or legal requirements.

Any revised version will be published on this page with an updated effective date. We encourage you to review this page periodically.

15. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Life Biotech

Website: https://www.lifebiotech.org
Email: info@lifebiotech.org
Customer Care: +91 95692 91531
Business Address: Plot No. 120, Vishwapriya Nagar, Bengur, Bengaluru, Karnataka, India.

Please include “Privacy Policy Request” in the subject line of your email so that we can direct your request appropriately.

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